This policy applies to SwipeTrove Pro purchases completed through live Paddle checkout. Sandbox checkout uses test payments and cannot create a real charge.

Billing Availability

Pro is coming soon. Free access and the launch waitlist collect no payments. Pricing and paid-plan terms will be shared before checkout opens. The pricing page indicates current checkout availability. A verified account's one-time 14-day Pro trial starts only after the user reviews and confirms Paddle checkout with a supported payment method.

Trials, Subscriptions, and Renewals

The trial start, trial end, first-charge date, monthly subscription price, applicable taxes, and renewal terms are shown before checkout confirmation. No subscription charge is due during the free trial. Unless canceled before the displayed trial end date, Pro is charged automatically and then renews monthly until canceled.

Cancellation

You can open Paddle's customer portal through the authenticated SwipeTrove billing area. Cancel before the displayed trial end date to avoid the first charge. After billing starts, cancellation ordinarily stops the next renewal and access continues through the confirmed paid period. Canceling does not automatically refund an already processed charge.

Refund Eligibility

Digital services are generally non-refundable once access has been supplied, except where required by law or approved based on the circumstances. Requests may be considered for duplicate charges, billing errors, material failure to provide purchased access, or other cases required by consumer law.

Refunds may be declined where there is evidence of fraud, abuse, substantial use, violation of the Terms, or a request outside applicable eligibility periods. Mandatory consumer rights are not limited.

Payment Provider

Paddle acts as Merchant of Record and authorized reseller for live purchases. Paddle's Buyer Terms and Privacy Notice also apply to checkout and payment processing.

How to Request Help

Use the Paddle receipt or subscription-management link when available.
Include the account email, transaction or order ID, charge date, and reason for the request, but never send full card details.
Submit the billing contact form or contact [email protected] if product-access investigation is needed.

Refund Timing

Approved refunds will normally be returned through Paddle to the original payment method. Processing time depends on the payment method and customer's financial institution. Cancellation and refund decisions will be communicated by email or through Paddle.